Thursday, May 25, 2017

Martial Law in Mindanao : Your Travel Options with PAL and Cebu Pacific

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Although business as usual in most parts of Mindanao, traveling to the island during the entire Martial Law period may be a little bit of a hassle due to the heightened security implementation. If you have a flight during the Martial Law period and wants to cancel or postpone your trip, Philippine Airlines (PAL) and Cebu Pacific have recently announced that they will allow rebooking and other options for flights booked to Mindanao. 


PAL issued an advisory on Wednesday, May 24, 2017 informing PAL passengers holding tickets with flights dated May 24 - July 30, 2017 to Butuan, Cagayan de Oro, Cotabato, Dipolog, Davao, General Santos, Ozamiz, Surigao and Zamboanga may avail of the following options:
  • Rebook their tickets without penalties within 90days from original flight date or within ticket validity period.
  • Reroute on restricted/non-restricted tickets without penalties; additional fares and taxes may be assessed, as necessary
  • Refund tickets without penalties
For flight rebooking / rerouting / refunding, affected passengers may call PAL Hotline (02) 855 – 8888, visit the nearest PAL ticketing officer or partner travel agent.

Meanwhile, Cebu Pacific has also made an advisory and reiterated that their operations in Mindanao "remain normal, with no restrictions or limitations imposed on air travel by the authorities".

For those passengers who have flights on May 25-31, 2017 and are hesitant to travel to Mindanao, Cebu Pacific and its affiliate CebGo offer travel options to rebook their tickets for free within 30 days; or place the cost of the ticket in a travel fund for future use.

For flight rebookings or other concerns, guests are advised to contact the Cebu Pacific hotline at +632 7020-888. They may also message the official Cebu Pacific Facebook or Twitter (@CebuPacificAir) accounts.

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